Especially within the IT sector, we noticed a concentration on large international companies, which are for the most part listed corporations. Quarterly results and investor expectations are usually placed above customer satisfaction and subordinate the service idea as such to the growth and profit thinking of investors.
Helpdesk and service points are more often located in countries such as India, Bulgaria or Romania, whereby communication with the end customer does not meet our quality requirements.
Those who have tried to report a disturbance to an international call center, and to provide the information required to initiate a service ticket, are aware of the complexity and the associated time effort.
Inspired by the fact that there are decreasingly customer-oriented IT service providers on the market, experienced IT specialists have come together and founded their own Company.
With the start of Atec IT GmbH a new international key player was generated, who focuses on customer needs again.